Last updated: June 11, 2026

Thank you for choosing TranslateTrainer.

TranslateTrainer provides digital language-learning and language-practice services. A free trial period is available before purchasing an access plan so that users can evaluate the Service before making a payment.

1. General Policy

Payments for access plans are generally non-refundable once access to the purchased Service has been activated.

By purchasing an access plan, you expressly request immediate access to digital services and acknowledge that refund and cancellation rights may be limited or excluded to the extent permitted by applicable law.

2. Eligible Refunds

Refunds may be issued in the following situations:

• duplicate payments for the same purchase;
• unauthorized or fraudulent transactions verified by the payment provider;
• a technical failure that prevents access to the purchased Service and cannot be resolved within a reasonable time;
• an incorrect charge caused by TranslateTrainer;
• where a refund is required by applicable law.

3. Non-Refundable Situations

Refunds are generally not available in the following situations:

• change of mind after purchase;
• dissatisfaction with personal learning progress or results;
• failure to use the Service after purchase;
• partial use of an access plan;
• purchase after completion of the free trial period;
• user error during purchase;
• requests submitted after a substantial portion of the access period has elapsed;
• requests made after exercises, AI-generated content, evaluations, or other paid features have been used.

4. How to Request a Refund

To request a refund, please contact our support team and provide:

• the email address associated with your account;
• the approximate payment date;
• the payment amount;
• a description of the issue.

Additional information may be requested to verify the transaction and investigate the request.

5. Processing of Refunds

If a refund is approved, it will be issued using the original payment method whenever possible.

Processing times may vary depending on the payment provider, financial institution, and payment method used.

6. Consumer Rights

Nothing in this Refund Policy limits, excludes, or affects any mandatory consumer rights that apply under applicable law.

7. Contact

If you have questions regarding this Refund Policy, please contact us through the contact information published on the TranslateTrainer website.